Refund policy
Returns Policy
At Ritual Athletic, we want you to feel confident in every purchase. If something isn't right, we're here to make it easy.
Returns Summary
- Returns accepted within 30 days of delivery
- All approved returns are issued as store credit, valid for 12 months from the date of issue
- Refunds are not provided for change of mind
- Refunds are only issued for confirmed manufacturing faults
- Items must be unworn, unwashed, and in original condition with tags attached
- Items must be returned clean and free from makeup, fake tan, deodorant marks, perfume, odours, or pet hair
- Items returned in unsuitable condition will not be accepted and will be returned to you at your cost
- Sale items and gift cards cannot be returned
- We recommend reviewing product descriptions and size guides carefully before purchasing to ensure the best fit
Eligibility
To be eligible for a return, your item must meet the following conditions:
- Returned within 30 days of the delivery date
- Unworn, unwashed, and in original condition
- Tags still attached
- Free from odour, makeup, fake tan, or any signs of wear
- Returned in original packaging where possible
Items that do not meet these conditions will not be accepted and will be returned to sender.
Non-Returnable Items
The following items cannot be returned or exchanged:
- Sale or discounted items
- Gift cards
- Items marked as final sale at time of purchase
How to Lodge a Return
- Email us at help@ritualathletic.com with your order number and reason for return
- Our team will review your request within 2–3 business days
- If approved, you will receive return instructions and a return authorisation number
- Ship your item back to us at the address below — return shipping costs are at the customer's expense
- Once received and inspected, your store credit will be issued within 5 business days
Return Address: Ritual Athletic 8/27 Balfour Road Rose Bay, Sydney NSW 2029
Faulty or Incorrect Items
If you have received a faulty or incorrect item, please contact us at help@ritualathletic.com within 7 days of delivery. Please include your order number and clear photos of the fault. Faulty items will be assessed on a case-by-case basis and may be eligible for a replacement, store credit, or refund in accordance with Australian Consumer Law.
Exchanges
We do not offer direct exchanges. If you would like a different size or style, simply return your item for store credit and place a new order.
Questions?
We're always happy to help. Reach out to us at help@ritualathletic.com and our team will get back to you within 2–3 business days.
Ritual Athletic reserves the right to refuse returns that do not meet the above conditions. This policy applies to all orders placed through ritualathletic.com. Nothing in this policy limits your rights under the Australian Consumer Law.